Frequently Asked Questions
Find answers to common questions about our medical transport services
How can we help you?
You can schedule a transport in several ways:
- Online through our booking form
- By calling our 24/7 dispatch center at (555) 123-4567
- Through our mobile app
- By email at [email protected]
We offer various types of non-emergency medical transport services:
- Ambulatory transport for walking patients
- Wheelchair transport
- Bariatric transport
- Special needs transport
- Door-to-door assistance
We accept multiple payment methods:
- Most major credit cards
- Insurance coverage (with prior authorization)
- Medicare/Medicaid
- Corporate accounts
- Cash or check
Yes, we work with many insurance providers. We recommend:
- Verifying coverage before scheduling
- Having your insurance information ready when booking
- Checking with your provider about co-pays
- Understanding what services are covered
We maintain strict safety protocols including:
- Regular vehicle maintenance and sanitization
- Comprehensive driver training and certification
- GPS tracking on all vehicles
- 24/7 dispatch monitoring
- Emergency response procedures