Privacy Policy

Last Updated: November 1, 2023

At Leyland Transport, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our transportation services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, etc.)
• Contact information (email address, phone number, physical address)
• Medical information relevant to transportation needs
• Payment information
• Insurance information
• Emergency contact details

2. How We Collect Information

Information is collected through:

• Direct interactions (booking forms, email, phone)
• Website usage and cookies
• Mobile applications
• Healthcare providers and insurance companies (with consent)
• Third-party service providers

3. Use of Information

We use the collected information to:

• Provide and improve our transportation services
• Process payments and insurance claims
• Communicate with you about services
• Send appointment reminders and updates
• Ensure safety and appropriate care during transport
• Comply with legal and regulatory requirements
• Analyze and improve our services

4. Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing purposes
• Service providers who assist our operations
• Legal authorities when required by law
• Emergency contacts in case of emergency

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data
• Secure servers and networks
• Limited access to personal information
• Regular security assessments
• Employee training on privacy and security

6. HIPAA Compliance

As a healthcare transportation provider, we comply with HIPAA regulations:

• Maintain privacy of protected health information
• Implement required safeguards
• Provide required notifications
• Honor patient rights regarding their information

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Request deletion of your information
• Opt-out of marketing communications
• File a complaint about privacy practices

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyze usage patterns
• Remember your preferences
• Provide personalized content

9. Children's Privacy

We do not knowingly collect information from children under 13 without parental consent. Parents can request to review, modify, or delete their child's information.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. International Data Transfer

Your information may be transferred to and maintained on computers located outside your state or country. We take appropriate steps to ensure your information is protected.

12. Contact Information

For questions about this Privacy Policy, please contact:

• Privacy Officer
• Email: [email protected]
• Phone: (407) 357-0678